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Answerbase

Knowledge management platform with Q&A, articles and other relevant content

Compatible with
 
 
 
 
 
 
 

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

Target groups:

Answerbase is for customer support and e-commerce teams. The system can be made public or private depending on the use case.

SaaS, webbasiert, Cloud:
yes
Network-compatible:
yes
Multi-client compatible:
no
System requirements:
Compatible Operating Systems (runs with):
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win Vista
Win Phone / Mobile
Other requirements for soft- and hardware:
No system requirements
Overall information of software::
System Language:
German, English, French, multilingual
Documentation:
Online Help, Demo Version, Technical Dokumentation
Training:
for value
Hotline:
not required
Installation Support:
not required
Maintenance:
included in price
Customizing:
included in price
Vendor based in:
Spain
  • Adobe
  • Angie's List
  • General Mills
  • eCornell
  • Dartmouth
  • Edmunds.com
  • Sagicor, ABB

and many more

Contact information::
Supplier:
Contact:
Herr Ian Macrone
Links and contact:
Demo version
direct to webpage
Information
direct to webpage
Software-Exposé
request URL
Price:
462.84 USD (399.00 USD plus 16% VAT) monthly (quarterly, yearly subscriptions available)
Additional information about software::
Knowledge management platform with Q&A, articles and other relevant content

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Business Management (miscellaneous) Customer Relationship Management (CRM) Knowledge Management
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