Software: SMART ITIL Help Desk & Customer Support Solutions - configuration management Helpdesk Request

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			SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)

Manufacturer:	Internet Information & Technologies
Contact:	Mr. Sohail Ahmed Tel.: 914023390876

Program Name: SMART ITIL Help Desk & Customer Support Solutions

ITIL® based Helpdesk Software

Program Description:

SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)

SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules:

Major Modules are:

ITIL Incident Management
ITIL Request Fulfillment
ITIL Problem Management
ITIL Configuration Management
ITIL Change Management
ITIL Release Management
Service Level Management
Knowledge Management
Survey Management

Special Features are:

Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts)
Expedites resolution process by context sensitive knowledge help
Automated Workflow / Escalations / Approvals
Self Service
Ensures timely case response and resolution in compliance with service level commitments
Reporting – standard & customized
SMS & Email Alerts
Feedback Surveys
Advanced Search Capabilities
Manager screens / dashboards
Multi language Ready (English – French – Arabic)
Supports ITIL best practices

Interfaces are:

Microsoft Exchange Server
Microsoft Operations Manager (MOM)
Active Directory

Target groups:

SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.

Automotive & Transportation
Banks & Financial Services
Consulting
Electronics
Healthcare
Internet Providers
Legal
Local Governments
Manufacturing
Oil & Gas
Retail & Whole-sale Trading Houses
Education Providers
Software / Customer Support

References:

Furnished Upon Request

Technical statements:

System requirements:


Based on PC	Win Vista	Win XP	Win 2000	Win NT
	Win ME	Win 9x	Netware	MAC OS
	OS/2	DOS

Based on Unix	Unix	Linux	SCO	AIX
	HP-UX	Reliant	Sinix	Irix
	Solaris	True64	OpenBSD

Based on Mainframe	Open/VMS	OS 400	BS2000	MVS

Based on Handheld / Mobile	Palm OS	Windows Mobile	Symbian	Blackberry

Based on Online-Appl.	ASP / SaaS (web based application)

Memory requirements:	RAM: 512, Hard Disk: 1 GB
Network-compatible:	yes

Medium:

Floppy disk

CD-ROM

DVD

Tape/Band

Online

Further information:

System Language:	English, French, multilingual
Documentation:	Users Manual, Online Help, Demo Version, Technical Dokumentation
Training:	for value
Hotline:	included in price
Installation Support:	included in price
Maintenance:	for value
First installation (year):	2008
Worldwide number of installations:	5

Price:	on request

Manufacturer based in:	India

This product is available from specialized suppliers.

Free downloads, further informations:

Manufacturer / Vendor:

Manufacturer: Internet Information & Technologies

Contact: Mr. Sohail Ahmed Tel.: 914023390876

SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)