ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution

ServiceDesk Plus  (Keywords: Helpdesk, Problem Management, Ticketing)

ServiceDesk Plus is available in three editions:

Standard-Edition
an easy to use HelpDesk solution. The Standard Edition comes with a complete ticket system along with a Knowledge Base, Self-Service Portal, SLA Management, Auto Case Routing & Notification, lots of Helpdesk reports and auto dispatch.
Professional-Edition

Professional-Edition
The Professional Edition enhances the Standard Edition with tools like Asset Management, Purchase Management, Contracts Management, Software Complicance Ensurance.

Enterprise-Edition
The ITIL Ready Service Management Solution that comes ready for ITIL and includes Indicent Managment, Problem Management, Change Management and a CMDB.

System requirements:

Based on PC	Win Vista	Win XP	Win 2000	Win NT
	Win ME	Win 9x	Netware	MAC OS
	OS/2	DOS
Based on Unix	Unix	Linux	SCO	AIX
	HP-UX	Reliant	Sinix	Irix
	Solaris	True64	OpenBSD
Based on Mainframe	Open/VMS	OS 400	BS2000	MVS
Based on Handheld / Mobile	Palm OS	Windows Mobile	Symbian	Blackberry
Based on Online-Appl.	ASP / SaaS (web based application)

Memory requirements:	RAM: 512 MB, Hard Disk: 200 MB
Network-compatible:	no

System Language:	German, English, French, multilingual
Documentation:	Online Help, Demo Version, Technical Dokumentation
Training:	for value
Hotline:	included in price
Installation Support:	for value
Maintenance:	included in price
Price:	from 511,70 EUR (430 EUR plus 19% VAT) annually
Vendor based in:	Germany

This product is available from specialized suppliers.

Vendor:	MicroNova AG
Contact:	Ms. M. Hall Tel.: +49 (0)8139 - 93 00 79

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