ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution

ManageEngine ServiceDesk Plus  (Keywords: Helpdesk, Problem Management, Ticketing)

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price. 

ServiceDesk Plus is available in three editions:

Standard-Edition
an easy to use HelpDesk solution. The Standard Edition comes with a complete ticket system along with a Knowledge Base, Self-Service Portal, SLA Management, Auto Case Routing & Notification, lots of Helpdesk reports and auto dispatch.
Professional-Edition

Professional-Edition
The Professional Edition enhances the Standard Edition with tools like Asset Management, Purchase Management, Contracts Management, Software Complicance Ensurance.

Enterprise-Edition
The ITIL Ready Service Management Solution that comes ready for ITIL and includes Indicent Managment, Problem Management, Change Management and a CMDB.

System requirements:

Based on PC	Win 7	Win Vista	Win XP	Win 2000
	Win NT	Win ME	Win 9x	Netware
	MAC OS	OS/2	DOS
Based on Unix	Unix	Linux	SCO	AIX
	HP-UX	Reliant	Sinix	Irix
	Solaris	Tru64	OpenBSD
Based on Mainframe	Open/VMS	OS 400	BS2000	MVS
Based on Handheld / Mobile	Palm OS	Windows Mobile	Symbian	Blackberry
Based on Online-Appl.	ASP / SaaS (web based application)

Memory requirements:	1 GB RAM, 20 GB Hard Disk
Network-compatible:	yes

Medium:

Floppy disk

CD-ROM

DVD

Tape/Band

Online

System Language:	German, English, French, multilingual
Documentation:	Online Help, Demo Version, Technical Dokumentation
Training:	for value
Hotline:	included in price
Installation Support:	for value
Maintenance:	included in price
Price:	from 589.05 USD (495.00 USD plus 19% VAT) annually
Vendor based in:	Germany

This product is available from specialized suppliers.

Vendor:	MicroNova AG
Contact:	Ms. M. Hall Tel.: +49 (0)8139 - 93 00 79   Contacting via e-mail

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