Sorry! Complaint Management and Customer Feedback Software

Sorry! Complaint Management and Customer Feedback Software  (Keywords: Claim Management, Complaint Management, Customer Care)

Sorry! as a customer service SOA standard software is geared toward supporting all customer service processes, such as enquiries, claims and complaints, selfservice, ideas and suggestions, etc. It helps customer service reps, in particular in volume-focused businesses, to handle customer contacts efficiently while at the same time meeting the high quality standards required by brand propositions and internal quality requirements. A certified SAP integration solution is available (powered by SAP NetWeaver).

USPs:

• Workflow-based handling of contacts, guiding the user based on the the company's processes
• Fast track function for routine issues
• 360° view of customer data
• Integrated customizing tools enable companies to design and adapt workflows, screens and master data flexibly
• Integrated reporting tool
• Feedback function for requesting internal feedback
• Developed and enhanced for a service-oriented application architecture (SOA)
• Text modules simplify communication
• Application is geared toward integrating existing ERP and CRM systems
• Monitoring and escalation system
• Early alert system available
• E-mail management available
• Scanning option

big enterprises and medium-sized companies, volume-focussed businesses, contact centres

• DaimlerChrysler AG
• Thomas Cook AG
• Nürnberger Versicherungsgruppe
• TUIfly.com
• McDonald's Deutschland
• Fressnapf
• etc.
  

System requirements:

Based on PC	Win 7	Win Vista	Win XP	Win 2000
	Win NT	Win ME	Win 9x	Netware
	MAC OS	OS/2	DOS
Based on Unix	Unix	Linux	SCO	AIX
	HP-UX	Reliant	Sinix	Irix
	Solaris	Tru64	OpenBSD
Based on Mainframe	Open/VMS	OS 400	BS2000	MVS
Based on Handheld / Mobile	Palm OS	Windows Mobile	Symbian	Blackberry
Based on Online-Appl.	ASP / SaaS (web based application)

Network-compatible:

no

System Language:	German
Documentation:	Users Manual
Training:	for value
Hotline:	for value
Installation Support:	for value
Maintenance:	for value
First installation (year):	1995
Worldwide number of installations:	ca. 100
Price:	from 1547.00 EUR (1300.00 EUR plus 19% VAT) per client (Lizensierung nach dem Concurrent User Prinzip)
Manufacturer based in:	Germany

Manufacturer:	Rödl Consulting AG
Contact:	Ms. Christina Tollnick Tel.: 0911 59796-0   Contacting via e-mail