professional communication-, customer-, documentmanagementsystem (CMR)

FlowFact Universal CRM  (Keywords: controlling, marketing, calendar)

FlowFact Universal CRM is a powerful solution boosting your company’s success, which can be flexibly adapted to your specific requirements.

Integration of all areas of the company ensures directed customer management, strengthening existing customer relationships and successfully developping new ones.

The fact that all staff members have access to a central data store ensures that knowledge and information is pooled, profitable customer relationships are identified and developed which increases your company’s long-term competitiveness.

FlowFact Enterprise provides flexible support through a wide range of functions and meets some highly complex demands:

• Management of addresses and contacts
• Scheduling and resource management (with planning for staff and/or teams)
• Sales and marketing management (target group-specific actions)
• Management of projects, campaigns and events
• Opportunity management
• Reporting and analysis tools
• Word and Excel integration
• Workflow management
• Corporate portal site with all key information
• A to do list showing all outstanding tasks at a glance
• Easy transfer and rapid information to staff, team members and project teams
• Dial telephone numbers directly from FlowFact
• Automatic documentation of activities (such as emails, telephone calls, mailings, etc.) for comprehensive contact and project files
• Multilingual capability
• Integration in the existing IT infrastructure
• and much more

small and medium-sized businesses with a focus on sales

DNHK, the Hague and Düsseldorf 

The German-Dutch Chamber of Commerce needed a solution that allows staff in The Hague and in Dusseldorf to access all data. FlowFact has enabled us to implement professional organisational flows and to structure our customer management more effectively. Contact history is a particularly important aspect as this creates the foundations for developing business partnerships. To put it simply, FlowFact is fun!

System requirements:

Based on PC	Win Vista	Win XP	Win 2000	Win NT
	Win ME	Win 9x	Netware	MAC OS
	OS/2	DOS
Based on Unix	Unix	Linux	SCO	AIX
	HP-UX	Reliant	Sinix	Irix
	Solaris	True64	OpenBSD
Based on Mainframe	Open/VMS	OS 400	BS2000	MVS
Based on Handheld / Mobile	Palm OS	Windows Mobile	Symbian	Blackberry
Based on Online-Appl.	ASP / SaaS (web based application)

Memory requirements:	RAM: 128 MB, Hard Disk: 500 MB
Network-compatible:	yes

Medium:

Floppy disk

CD-ROM

DVD

Tape/Band

Online

System Language:	German, English, French, multilingual
Documentation:	Users Manual, Online Help
Training:	for value
Hotline:	for value
Installation Support:	for value
Maintenance:	for value
First installation (year):	1985
Price:	236,81 EUR (199 EUR plus 19% VAT) per client (Version Team für)
Manufacturer based in:	Germany

Manufacturer:	FlowFact AG
Contact:	Ms. Tanja Johnen Tel.: +49(0)2236 - 880-0

FlowFact Immobilien CRM (building promoter, CRM, address administration)